Terms of Service

Last updated: January 2024

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and GPUCloud Netherlands B.V. ("Company," "we," "our," or "us") regarding your use of our GPU rental services. By accessing or using our services, you agree to be bound by these Terms.

2. Description of Services

GPUCloud Netherlands provides cloud-based GPU rental services, including:

  • On-demand access to NVIDIA RTX A6000 and RTX 5090 GPUs
  • Pre-configured software environments for AI/ML and rendering
  • API access for programmatic instance management
  • Technical support and monitoring services
  • Data storage and networking capabilities
3. Account Registration and Eligibility

To use our services, you must:

  • Be at least 18 years old or have legal capacity to enter contracts
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Comply with all applicable laws and regulations
4. Acceptable Use Policy

Permitted Uses

  • AI and machine learning model training and inference
  • 3D rendering and animation projects
  • Scientific computing and research
  • Cryptocurrency mining (with prior approval)
  • Other lawful computational workloads

Prohibited Uses

  • Illegal activities or content
  • Malware, viruses, or malicious code
  • Unauthorized access to third-party systems
  • Spam, phishing, or fraudulent activities
  • Content that violates intellectual property rights
  • Activities that could harm our infrastructure or other users
5. Billing and Payment Terms

Payment Structure

  • Pay-per-use billing calculated per second with 1-minute minimum
  • All prices include Dutch VAT (21%) where applicable
  • Billing occurs monthly for usage in the previous month
  • Payment due within 14 days of invoice date
  • Accepted payment methods: Credit card, bank transfer, PayPal

Pricing and Fees

  • Current pricing: RTX A6000 €0.89/hour, RTX 5090 €1.49/hour
  • Storage: €0.10/GB/month for persistent storage
  • Bandwidth: Unlimited within fair use policy
  • No setup fees or minimum commitments
  • Prices subject to change with 30 days notice

Late Payments

Late payments may result in service suspension and additional fees. We reserve the right to terminate accounts with overdue balances exceeding 30 days.

6. Service Level Agreement (SLA)

Uptime Guarantee

We guarantee 99.9% uptime for our GPU instances, calculated monthly. If we fail to meet this SLA, you may be eligible for service credits.

Service Credits

  • 99.0% - 99.9% uptime: 10% service credit
  • 95.0% - 99.0% uptime: 25% service credit
  • Below 95.0% uptime: 50% service credit

Exclusions

SLA does not cover downtime due to scheduled maintenance, force majeure events, or issues caused by customer actions.

7. Data and Privacy
  • You retain ownership of all data you upload or process
  • We implement industry-standard security measures
  • Data is stored in EU-based data centers for GDPR compliance
  • We do not access your data except for technical support (with permission)
  • Regular backups are your responsibility unless explicitly contracted
  • Data deletion upon account termination (30-day grace period)
8. Intellectual Property

You retain all rights to your content and data. GPUCloud Netherlands retains all rights to our platform, software, and infrastructure. You grant us a limited license to host and process your data solely to provide our services.

9. Limitation of Liability

To the maximum extent permitted by law, GPUCloud Netherlands shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption, arising from your use of our services.

10. Termination

Either party may terminate this agreement at any time:

  • You may terminate by closing your account
  • We may terminate for breach of terms or non-payment
  • 30 days notice for termination without cause
  • Immediate termination for material breach
  • All outstanding fees remain due upon termination
11. Governing Law

These Terms are governed by Dutch law. Any disputes shall be resolved in the competent courts of Amsterdam, Netherlands. If any provision is found unenforceable, the remainder of these Terms shall remain in effect.

12. Contact Information

For questions about these Terms of Service, contact us:

GPUCloud Netherlands B.V.

Email: legal@parsgpu.com

Address: Herengracht 123, 1015 BG Amsterdam, Netherlands

Phone: +31 20 123 4567